Returns & Refunds

We want you to be genuinely happy with AirPro. If it's not the right fit, here's how our 30-day guarantee works.

30-day money-back guarantee

You have 30 days from the delivery date to request a return. Contact us at support@glowpurebeauty.com with your order number and we'll email you return instructions and the address to send your item to.

Item condition

To be eligible for a refund, the item should be returned in its original condition with all included accessories (battery, charger, nozzle attachment, packaging). Light signs of use are acceptable — this is a real-use guarantee, not a display-only one.

Return shipping

Return shipping is the customer's responsibility unless the item arrived faulty, damaged, or was sent in error — in which case we cover the return label. We recommend using a tracked service so the parcel can be traced.

Refund timeline

Once we receive and inspect your return, we'll process your refund to your original payment method within 5–7 business days. Depending on your bank or card issuer, the credit may take a further 3–5 business days to appear on your statement.

Faulty or damaged items

If your AirPro arrives damaged or develops a fault within the guarantee period, contact support with photos or a short video and we'll arrange a replacement or full refund — whichever you prefer.

Questions? Email support@glowpurebeauty.com — we reply within 1 business day.